The Policies

Cancellation Time Period

Within 3 days of receiving a sales receipt, we must receive a signed and dated written notice of cancellation, and all original paperwork must be returned.  After 3 days of receiving a sales receipt no refunds will be given.


Refund Policy

Refunds for paid and unused weeks of service will be made within 30 days of receipt of returned paperwork and will exclude the consultation, enrollment and credit/debit card convenience fees. 


Transfer Policy

Weeks of service may not be transferred.


Freeze Policy

A client may freeze their paid weeks of service for up to 12 months from the date of joining the program or, in the circumstances of a medical emergency, pregnancy leave or a study-abroad program, 12 months from their last visit.  A client who returns to the program outside of these parameters will be required to re-enroll and purchase a new program.



Lateness to appointments not only affects our schedule but our ability to properly service our clients. We can not allow a client’s lateness to affect the time allotted for our next client. If a client arrives late, their allotted time will be shorter. If a client begins to show a pattern of chronic lateness, we will ask them to reach out to us the day before or the day of when they know they can make and keep an appointment. In that case, we will do our best to accommodate them.


No-Show Policy

We ask clients who may be unable to keep an appointment to notify us as soon as possible.  A no-show = a deduction of 1 paid week of service, excluding emergencies and unforeseen circumstances.



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