The Policies

Cancellation Time Period

Within 3 days of receiving a sales receipt, we must receive a signed and dated written notice of cancellation, and all original paperwork must be returned. After 3 days of receiving a sales receipt no refunds will be given.


Refund Policy

Refunds for paid and unused weeks of service will be made within 30 days of receipt of returned paperwork and will exclude the consultation, enrollment and credit/debit card convenience fees. 


Transfer Policy

Weeks of service may not be transferred.


Freeze Policy

A client may freeze paid unused weeks of service for up to 12 months from their join date or renewal date or, in cases of a medical emergency or study-abroad program, 12 months from their last visit. Unused weeks of a weight loss or pregnancy program service may be put towards post-pregnancy weight loss for up to 6 months after delivery. In all other cases, unused weeks are forfeited and re-enrollment and purchase of a new program will be required.



Lateness to appointments not only affects our schedule but our ability to properly service our clients. We can not allow a client’s lateness to affect the time allotted for our next client. If a client arrives late, their allotted time will be shorter. If a client begins to show a pattern of chronic lateness, we will ask them to reach out to us the day before or the day of when they know they can make and keep an appointment. In that case, we will do our best to accommodate them.


No-Show Policy

A no-show = a deduction of 1 paid week of service, excluding emergencies and unforeseen circumstances.



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